Question 1

How do I book a Berlin Airport Taxi?

Accepted Answer

How do I book a Berlin Airport Taxi?
You can book your Berlin Airport Taxi, on call or by using our Online booking system, with the help of which you can book your taxi in just 3 easy steps, in less than 59 seconds. Once the booking is confirmed, you will get the confirmation email as well.

Question 2

For Berlin Airport Pickup, where your driver will wait at Berlin Brandenburg Airport (BER)?

Accepted Answer

For arrivals at Terminal 1 (T1): your driver will wait just outside the arrivals exit on Level E0, in front of T1. This is the official taxi-rank / pickup area.

For arrivals to Terminal 2 (T2): because T2 doesn’t have its own taxi stand, you or the driver should go to Terminal 1’s ground-level taxi stand (Level E0) — it’s only a short walk from T2.

The driver will often hold a name-board (with your name or booking name) in the arrivals hall / just outside the exit after baggage claim, to make you easy to find.

Tip for customers: after you land, collect your luggage, exit through “Arrivals,” and head to the taxi stand outside T1 Level E0 (even if you came via T2). Look for a driver holding a sign with your name.

Question 3

At Berlin Airport, where will the taxi driver will drop-off us off?

Accepted Answer

Official licensed taxis — including airport-transfer drivers — can only pick up or drop off passengers at the designated taxi ranks. For arrivals, that means in front of Terminal 1, Level E0. For departures (i.e., when someone is being dropped off at BER), taxis usually let passengers out at Terminal 1, Level E1 (the departure level/check-in level).

Question 4

What happens if my flight is delayed?

Accepted Answer

At Berlin Airport Taxi, we monitor all flights in real time. If your flight is delayed or landed earlier, we adjust the pickup time automatically at no extra charge.

Question 5

What's the cancellation policy?

Accepted Answer

•⁠  ⁠Airport Transfers: Free cancellation up to 12 hours before pickup
•⁠  ⁠Hourly/Chauffeur Services: Free cancellation up to 24 hours in advance
•⁠  ⁠Late Cancellations: 100% charge unless due to airline-related disruptions (full refund granted)

Question 6

Are your prices fixed for Berlin airport transfers?

Accepted Answer

Yes. We offer fixed pricing; the price you see during booking or we quote you on the phone is the price you pay. No hidden costs, no surge pricing.

Question 7

Do you offer child seats in Berlin Airport taxis?

Accepted Answer

Yes, if you are traveling with babies and Infants, please let us know. We will arrange the baby or booster seats for you as well. Just mention it while booking, or inform us on the call, and we will arrange it for you.

Question 8

Can I book a taxi from Berlin Airport to the city centre?

Accepted Answer

Yes. We provide taxi service to and from Berlin Brandenburg Airport to any location in Berlin, hotels, business districts, train stations, or nearby cities.

Question 9

What types of vehicles do you offer?

Accepted Answer

We provide a wide range of vehicles, including standard taxis, executive sedans, minivans for families, and minibuses for groups, all modern and comfortable. Just let us know your requirements, and we will provide you with the taxi according to those. If you want the vehicle’s images before booking, please check our fleet page or contact us we will send you the vehicle images.

Question 10

Can I cancel or make amendments to my booking?

Accepted Answer

Yes, we offer free cancellation before 24 hours, and yes, you can make amendments to your booking as well without any charges.

Question 11

Do you provide 24/7 airport taxi service in Berlin?

Accepted Answer

Yes, we offer 24 hours a day, 7 days a week, including holiday,  perfect for early morning or late-night flights.

Question 12

Can I pay online or with a card?

Accepted Answer

Yes. We accept secure online payments as well as cash or card payments directly to the driver, also you can also do a bank transfer as well depending on what you prefer.

Question 13

Can I get a meet-and-greet service at Berlin Airport?

Accepted Answer

Yes, we offer a meet and greet service. Our driver will greet you at the airport arrivals with your name sign and assist with luggage.

Question 14

Do you provide transfers to locations outside Berlin?

Accepted Answer

Yes. We provide service to and from Berlin Airport to anywhere in Europe.

Question 15

Do you have wheelchair-accessible taxis?

Accepted Answer

Yes. We have accessible vehicles available. Please let us know at the time of booking so we can arrange the wheelchair.

Question 16

Is there extra waiting time included for airport pickups?

Accepted Answer

Yes. We provide free waiting time after landing for 45 minutes to allow baggage collection and passport control.

Question 17

Do you provide receipts or invoices for business travel?

Accepted Answer

Yes. A full tax invoice is available after the trip or is sent directly to your email after booking.

Question 18

Are pets allowed in your airport taxis?

Accepted Answer

Yes, pets are welcome in some vehicle categories. Please let us know in advance so we can arrange a pet-friendly taxi.

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