Terms & Conditions

Welcome to Berlin Airport Taxi! These Terms and Conditions (“Terms”) govern your use of our taxi booking services. By booking a ride with us, you agree to these Terms. If you do not agree, please do not use our services.

1. Booking and Service Agreement

Booking Process

You can book a taxi via our website and phone.
Provide accurate details (pick-up/drop-off locations, flight numbers if applicable, passenger count, and special requests).
A booking is confirmed once you receive a confirmation email/SMS.

Pricing & Payment

Fares are based on distance, time, and vehicle type. We provide estimated fares before booking, but final charges may vary due to:
Traffic delays
Route changes
Additional stops
Payment methods include cash (for on-the-spot rides), credit/debit cards, or digital wallets (if available).
Cancellation fees may apply if you cancel after a driver is assigned.

Waiting Time & Delays

Free waiting time: Typically 15-30 minutes after scheduled pick-up (varies by service).
Extra charges apply for excessive waiting or last-minute route changes.
Flight delays: If you provide your flight number, we track delays and adjust pick-up times accordingly.

2. Passenger Responsibilities

Accurate Information

Ensure all booking details (addresses, contact info, luggage count) are correct.
Notify us immediately if there are changes.

Behavior & Safety

No smoking, alcohol, or illegal substances in the vehicle.
Respect the driver—abusive behavior may result in ride termination without refund.
Seatbelts are mandatory (as per German law).

Lost Items

We are not responsible for lost or left-behind items.
If you forget something, contact us ASAP—we’ll try to locate it.

3. Cancellations & Refunds

Free cancellation if done before driver assignment.
Late cancellations (after driver dispatch) may incur a fee (up to the full fare).
Rare, but if a driver cancels, we’ll arrange a replacement or refund you.
Refunds (if applicable) are processed within 5-10 business days, depending on your payment method.

4. Vehicle & Service Standards

All taxis are licensed, insured, and regularly maintained.
Clean interiors and professional drivers.
Child seats, wheelchair accessibility, or extra luggage space must be requested in advance.
Additional fees may apply.

5. Liability & Limitations

We ensure safe, timely, and professional service but are not liable for:
Delays due to traffic, weather, or accidents.
Missed flights/trains (allow sufficient time for travel).
Personal belongings left in the vehicle.
All rides are covered by German commercial transport insurance.
Passengers are responsible for damages caused intentionally.

6. Prohibited Activities

Book a taxi for someone else without their consent.
Use our service for illegal purposes (e.g., transporting drugs).
Misrepresent your identity or payment details.
Your data is handled per our Privacy Policy.
We may use your contact info for service updates or promotions (opt-out available).
These Terms are governed by German law.
Disputes will first be resolved via negotiation; unresolved issues may go to Berlin courts.

For questions
Email: info@berlin-airport-taxi.com
Phone at: +49 322 12619601

Thank you for trusting Berlin Airport Taxi