Privacy Policy

At Berlin Airport Taxi, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our services. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information to provide you with the best taxi service possible. The types of information we gather include:

Information You Provide Directly

When you book a taxi, contact us, or use our website, you may give us:

Personal details: Name, email, phone number, and address.
Booking details: Pick-up/drop-off locations, flight numbers (if applicable), payment information, and special requests (e.g., child seats).
Communication records: Emails, calls, or chat messages with our customer support.

Information Collected Automatically

When you visit our website or use our services, we may collect:
Device & browser data: IP address, device type, operating system, and browser type.
Usage data: Pages visited, time spent on the site, and booking history.
Location data: If you allow location access (for accurate pick-up points).

Payment Information

We use trusted third-party payment processors (like PayPal, Stripe, or credit card providers). We do not store your full credit card details on our servers.

2. How We Use Your Information

We use your data to:

Provide & improve services: Process bookings, assign drivers, and optimize routes.
Customer support: Respond to inquiries, complaints, or feedback.
Safety & security: Verify identities, prevent fraud, and ensure safe rides.
Marketing (with consent): Send promotional offers, discounts, or updates (you can opt out anytime).
Legal compliance: Meet tax, regulatory, or law enforcement requirements.

3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

Drivers & transport partners: To fulfill your booking.
Payment processors: To complete transactions securely.
Legal authorities: If required by law (e.g., court orders, fraud investigations).
Service providers: IT support, marketing agencies (only for necessary functions).

4. Data Security

We implement security measures to protect your data, including:

Encryption: Secure website connections (HTTPS) and payment processing.
Access controls: Only authorized staff can access your data.
Regular audits: To prevent breaches and vulnerabilities.

However, no system is 100% secure—please use strong passwords and avoid sharing booking details publicly.

5. Your Privacy Rights

Depending on your location (e.g., under GDPR in the EU), you may have the right to:

Access your personal data.
Correct inaccurate information.
Delete your data (unless we must retain it for legal reasons).
Opt out of marketing emails (via “unsubscribe” links).
Restrict or object to certain data processing.

6. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality (e.g., remembering your preferences).
Analyze traffic (via tools like Google Analytics).
Deliver targeted ads (if you consent).

You can disable cookies in your browser settings, but some features may not work properly.

For questions or requests about your privacy
Email: info@berlin-airport-taxi.com
Phone at: +49 322 12619601

Thank you for trusting Berlin Airport Taxi